^{_{*The costs of absenteeism attributable to work-life conflict are $5.48 billion per year in Canada!*}} 

Don't be part of this statistic, use workplace mediation!

 Our Workplace Mediation services provide a prompt, discreet and cost effective remedy to workplace conflicts, disputes and disagreements.

Mediation can be used to resolve conflicts:

Between staff

Between managers

Between managers and their staff

Within or between teams of any size

With your customers, clients, suppliers, purchasers, funders etc

Workplace Mediation is suitable for:

Conflicts or disagreements about working styles, roles or responsibilities

Allegations of bullying and/or abuses of power or authority

Allegations of discrimination and harassment in all forms

Conflicts arising from the allocation or distribution of resources, rewards, bonuses, salaries, etc

Conflicts arising from the management of change, merges, acquisitions, growth or downsizing

Cultural conflicts arising from the culture of the firm or wider cultural differences between the parties

However, mediation tends to be unsuitable when:

The parties do not wish to engage in mediation

You are in the middle of formal grievance or disciplinary investigation and/or you are pursuing formal disciplinary action against one or both parties

There is a substantial power imbalance between the parties

The parties will be unable to implement any final agreements

One party is controling, threatening, intimidating, and/or violent towards the other

One party is afraid to openly express needs and opi 

Advantages of mediation over litigation:

Control the outcome: You make the decision. The settlement , if any, will be decided by the parties, not imposed by a judge or arbitrator.

Control the process: The parties will select the mediator and decide which issues will be addressed, when sessions will be scheduled, and how fees will be apportioned. In short, you design the process and it can be well defined and predictable.

Decrease cost of dispute: In mediation, your business lawyer acts in a consultative or coaching role, with you or your executives. The lawyer does not have to participate in the mediation. In contrast, business disputes in court can result in lawyers assuming the important decision-making role on your behalf and the process is more or less out of your control.

Timely: Mediation can be scheduled and likely concluded as quickly as the parties need.

Confidentiality: Control unwanted publicity. Mediation avoids public exposure of business mistakes, internal problems and trade secrets. This is a significant benefit. A local or national company has an important interest in preserving its reputation and goodwill. Sometimes the negative costs of going public with a dispute can be huge and it gives your competitors the advantage.

Preserve relationships: Mediation can allow the relationship between disputing businesses to outlast the dispute. The very process of arriving at a consensus decision can be the foundation for the parties to continue to do business together. Going to court destroys relationships. Many businesses are also realizing the value of using mediation as part of an overall strategy to build and keep good customer relationships and healthy employee relationships.

Deal with the underlying issues : Parties can discuss the underlying problems and issues in the dispute including personality clashes rather than argue about legal issues. The result is usually that a more honest solution is reached, which leaves participants feeling better about themselves and more productive.

Discuss technical issues or details: Issues which may be too complex or technical for a judge to grasp in the rushed atmosphere of a courtroom can be handled in mediation.

Plan for the future: Parties can talk about more than just the dispute, they can devise a plan for a future working relationship.

Satisfaction with the process: Mediation has a high settlement rate and participants are generally much more satisfied with the process compared to other forms of dispute resolution.

Mediation has significant benefits for the business community. Creative ways of resolving conflict can add to the bottom line of any business whether large or small, and with some creativity, even provide avenues for profit.

The Process:

Upon your inquiry we contact you to discuss mediation, the issues to be mediated and your expectations.

We contract with you to provide mediation services.

We ask that a neutral venue consisting of two rooms and a waiting area is made available in readiness for mediation.

We meet all parties individually first.

We then arrange for all parties to meet together in a joint meeting with the mediator.

Where possible we produce the mediation report before we leave so that the parties can take it away with them. If not, we will send it to you within two weeks of the last session.

We offer ongoing support and follow up as contracted.

Costs: We charge you an hourly fee which can be paid at the beginning of each session or by retainer. Our rates are very modest but our work is top notch.

All our mediators are accredited or certified. 

 info@pccs.ca     905 567-8858     1-866-506-PCCS

Tel: (905) 567-8858   Toll Free: 1 (866) 506-PCCS (7227)